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Exclusive Casino Review
Overall, Exclusive Casino seems like a site that could do with some further development. Whilst the customer support options are very good and the site is fully optimised for mobiles, the complications surrounding withdrawals, the lack of a VIP scheme and the relatively limited range of games on offer let it down.
Games & Software
A decent range of games is available at Exclusive Casino, but it’s not as large an offering as you’d find at some other sites. The games are all provided by reputable developer Realtime Gaming. Offering games from only one developer might be expected of a site billing itself as ‘Exclusive’, but even so, this seems unusual for an online casino.
The site is fully optimised for use with mobile devices, making it easy to play wherever you are in the world and at any time. As well as this, Windows users can even download a dedicated application to their computer.
Bonuses & Promotions
New players at Exclusive Casino can benefit from a 250% slots match welcome bonus. Players must deposit at least 25$ to benefit from this deal and there is a wagering requirement of 30x, which is around about the industry standard.
In addition to the welcome bonus, Exclusive Casino offers several other regular promotions including weekend and monthly bonuses, plus a special 185% slots match bonus with 55 free spins, redeemable when you make a deposit of $55 or more.
Safety & Security
Exclusive Casino is fully licenced according to the laws of Curaçao, so players can expect to receive all the protections associated with that licence. Although in theory this means that the site’s operations are all above board, in practice it’s a licence with fewer protections than the more well-known ones. On the plus side, the site uses an SSL encrypted connection, meaning that personal and financial information is processed securely.
In terms of customer support options, the site offers a phone line, an email address and a live chat function. These options are displayed in the footer of all pages of the site and are reasonably easy to spot.
Although the payment page mentions a VIP scheme, this doesn’t seem to be advertised anywhere else on the site.
Payments & Withdrawals
It takes a while before you can start playing using your own money on Exclusive Casino: after making your first deposit, a member of the site’s support team will contact you to confirm your identity. Once you’ve done this, all deposits will be processed instantly. The three methods accepted by the site are Visa, MasterCard and Bitcoin, and while many players will undoubtedly be happy to have the option to use this last option on an online casino site, it’s disappointing not to see more eWallet options available.
The withdrawal process is a lot more complicated. Each withdrawal request has to be approved by the site’s finance department before it can be processed. For this to happen, players have to send in a valid form of ID. This could prove very annoying for players who want to withdraw their winnings quickly, and it opens the door to all sorts of potential disputes between the site and its users. The minimum and maximum withdrawal amounts stand at $100 and $2,000 respectively. It takes between 3 and 7 business days to process payments for all payment methods offered by the site.